Why isn’t my promo code working?

If you’re seeing an error when inserting your promo code, here are the most common reasons:

• Code already used: Most promo codes can only be redeemed once.
• Unmet conditions: The transfer amount, recipient country, or other requirements weren’t satisfied.
• Not your code: The promo code was intended for a different customer or account.
• Expired code: The promo code has passed its expiration date.

What to do:

1. Check if you’ve used the promo code for a previous transfer.
2. Ensure the promo code was sent to you specifically (not to a friend or online).
3. Double-check the terms of the promo, including transfer amount, recipient details and validity dates.
4. If everything seems correct, but it still doesn’t work, contact our Customer Support Team for assistance.