You can provide feedback or submit a question by contacting our Customer Support team via our email at [email protected] or via online chat.

Reaching out to us via chat is simple — just tap on ’Support' and then 'Chat’ from the ‘Profile’ section on the website or in the app.

‘Chat’ button is also available at your right-hand corner when viewing any of the Help Center articles.

Required Information for Support Inquiries

To help us swiftly resolve your issue, please provide the following information when contacting support:

- Your full name and your email address.

- Your mobile phone number, including the country code.

- The Paysend transaction ID, which is an 11-digit number ending in 00.

To find your transaction number in the Paysend app, please follow these steps:

- Open the Paysend app and go to the ‘Transfers’ section.

- Locate and select the specific transfer you are interested in from the list.

- Once the transfer details open, scroll down to find the ‘Transaction no’ field.

- Your transaction number will be displayed there. It's an 11-digit number, typically ending in '00'. You can click on the icon and copy it.

Remember: this number is crucial for tracking your transfer or for reference when contacting customer support.