You will receive you a notification once the verification is required with instructions on how to do it.

To verify your identity, you will need to submit an identity document. The following documents are supported:

• Current signed international passport (travel passport)
• EEA residence permit
• EEA National ID card
• EEA full driving license

The document must be valid for at least 1 month and not be damaged.

For us to accept your document for verification, please make sure that:
the document is fully within the frame including edges and corners;
the photo is correctly exposed, there’s no glare, text and data must be clearly visible;
there are no foreign objects in the frame - do not cover parts of the document with your fingers or other objects;
if the document is double-sided please send pictures of both sides;
recommended file size - at least 500 Kb.

After you submit your document, it may take from several minutes to several hours to complete the verification. In case the verification was not successful or additional information was required, we will contact you at the email address specified in your Paysend profile. If your verification is not done within a few hours please contact us via our in-app chat.

*List of European Economic Area countries with available Paysend transfers:

Ireland
Austria
Belgium
Bulgaria
Lithuania Luxembourg
Malta
The Netherlands
Croatia
Cyprus
The Czech Republic
Denmark
Poland
Portugal
Romania
Slovakia
Estonia
Finland
France
Germany
Slovenia
Sweden
Spain
Liechtenstein
Greece
Hungary
Italy
Latvia
Iceland
Norway